On December 17, Salesforce unveiled Agentforce 2.0, the most recent iteration of its AI-powered platform. It is designed as a customizable “group” of semi-autonomous AI brokers.
Agentforce 2.0 consists of superior reasoning and knowledge retrieval capabilities that allow synthetic intelligence to reply advanced questions. Salesforce describes Agentforce 2.0 as “the digital workforce platform for enterprises,” providing an “limitless” workforce powered by AI brokers. These brokers may be deployed throughout any division, geared up with a brand new library of predefined abilities, and might act on methods or workflows.
“Humans and brokers drive buyer success collectively,” Salesforce CEO Marc Benioff mentioned throughout a livestream presentation.
Agentforce 2.0 might be totally launched in February 2025. However, customers will be capable of begin deploying Agentforce 2.0 on Slack in January.
What’s new in Agentforce 2.0?
Through Agentforce 2.0, customers can draw from a library of agent “abilities” – AI brokers designed for particular duties – or create their very own utilizing pure language directions. These brokers can execute multi-step plans and observe “if/then” directions, offering flexibility throughout workflows.
Pre-built abilities and workflow integrations permit for simpler customization. Agents created by Agentforce can seamlessly hook up with instruments like Salesforce’s CRM, Slack, Tableau, Mulesoft, and AppExchange.
New default abilities embody:
- Sales improvement.
- Sales coaching.
- Marketing marketing campaign.
- Commercial dealer.
In Tableau, Skills for Analytics and Insight present visualizations to observe and analyze agent efficiency.
Poor integration is one other spotlight. With Slack Actions, customers can automate updates by establishing an agent to ship mission updates by way of direct message.
Some of those options are already obtainable:
- Tableau Semantic Layer, Sales Development Skills, and Sales Coaching Skills are actually obtainable. The latter two add $2 per dialog to your Salesforce invoice.
- Skills for Tableau launches on December 18.
Agent Builder supplies an answer for purchasers who cannot discover what they want among the many default brokers. Using pure language directions, customers can design their very own brokers. Salesforce provided “Onboard New Product Managers” for instance of a customized request. Agent Builder can even embody default Slack actions.
How does Agentforce 2.0 combine with Slack?
In Slack, staff can message or point out Agentforce brokers similar to they might a colleague. Users can even discover a new Agentforce Hub inside Slack.
Generative AI permits Slack Enterprise Search, a brand new option to take into account context from Slack DMs, channels, and canvases.
Agentforce in Slack, Slack Actions in Agent Builder, and Slack Enterprise Search will all be obtainable to the general public in January.
SEE: Organizations want to grasp the variations between sorts of AI to keep away from pointless spending, and generally the job does not require generative AI.
How does Atlas Reasoning Engine enhance Agentforce 2.0?
“Reasoning” is the following frontier of generative AI, with fashions like Amazon Nova performing advanced operations barely slower than their friends to generate deeper solutions. Salesforce’s contribution is superior reasoning and augmented restoration technology in Atlas Reasoning Engine, the mannequin behind Agentforce.
An instance of a Salesforce query that would profit from superior reasoning was: “What can be the correct funding automobile for my kid’s school fund based mostly on my present revenue and danger preferences?”
With RAG, Agentforce can extract unstructured metadata from different elements of the Salesforce platform. In essence, RAG controls the work of the AI.
“Unity Environmental University is leveraging Salesforce’s Agentforce to increase our help past routine requests, permitting our staff to concentrate on college students who want extra personalised steerage,” wrote Melik Khoury, president and CEO of Unity Environmental University , in a press release from Salesforce. “By integrating AI into our workflows, we are able to shortly reply normal questions like monetary support particulars or class registration, permitting our group to have interaction extra deeply with college students.”
Advanced reasoning and RAG within the Salesforce platform will go stay in February.
Salesforce is all about synthetic intelligence
Salesforce has made important efforts to combine generative AI into its merchandise, together with enthusiasm for Agentforce, which started in September.
“In the approaching years, I anticipate we can present extra agent consultants,” Claire Cheng, vp of machine studying and engineering for Salesforce AI, mentioned in a press launch. “The reasoning engine ought to be one of many first components enterprise organizations take into account when evaluating digital work choices.”
